Helping leaders be successful today with their customers

“Porter…tells you how to combine quality metrics, customer service values, economic indicators and customer partnerships into a workable model for sustaining and growing the relationship with the customer.”

“This is an interesting way for sales to look at opportunities and focus on their efforts to achieve bottom-line results. It is a valuable weapon to add to their arsenal…”

“If you want to know how Bill thinks about Customer Service, read his books. He’s always looking forward and trying to understand what companies need to do tomorrow if they want to succeed.”

“Quest for Loyalty’ reveals the secret of customer loyalty. In this provocative and powerful book, prepare to be mentored and challenged by the insights and instructions that follow.”

“Seller’s Edge provides the ‘glue’ between a Miller Heiman and real world selling solutions.”

“To compete effectively we have no choice but to clearly understand what our customers think about our business relationship and know what they expect…Porter has done an outstanding job in… distilling the keys for success in this endeavor…”

“To successfully grow revenue in a complex product sell, you need good people, a solid sales methodology and a focused market strategy. To become a market leader, you need an edge, a ‘Sellers Edge Find your ‘Sellers Edge’ and use it.”

“In a highly competitive world, getting new customers is exceptionally difficult. That’s why hanging on to old ones is so important.”

“As customers today recognize that technology can give them the ‘edge’ they need , concepts of service, partnership and value quite often carry more weight in a buying decision than features.”

“Porter’s course had an immediate real-world application. It integrated video content and staff-led interactions that helped illustrate the training.”